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How to File a Complaint Against Cyber Crime in Pakistan

Different logos showing various types of cyber crimes

With the rise in digital activity, cybercrimes have become more frequent in Pakistan. The Cyber Crime Wing (CCW) of the Federal Investigation Agency (FIA) enforces the Prevention of Electronic Crimes Act (PECA) 2016 to combat these issues and hold offenders accountable. Established in 2007, the CCW is Pakistan’s primary authority for handling cybercrime complaints, providing protection for citizens and organizations alike.

 



What Is Cybercrime?

Cybercrime includes illegal activities that target or exploit computer networks, digital devices, or technology. In Pakistan, many cybercrimes are financially motivated, involving activities like identity theft, phishing, malware distribution, online fraud, cyber stalking, and cyberbullying.

 

Cyber Laws in Pakistan

The Prevention of Electronic Crimes Act (PECA) 2016 serves as Pakistan’s primary cybercrime legislation, detailing offenses such as cyber stalking, cyberbullying, identity theft, and fraud. Penalties for these crimes range from fines to imprisonment, with some offenses punishable by 03 to 10 years of imprisonment or fines of up to PKR One Million, depending on the severity of the crime.

 

Types of Cyber Crimes

Cybercrime is commonly categorized into four types:

 

Individual Cyber Crimes:

These target individuals through methods like phishing, spoofing, spam, and cyber stalking.


Organizational Cyber Crimes:

These focus on disrupting organizations, often using tactics like malware attacks or denial of service attacks.


Property Cyber Crimes:

Targeting intellectual property, credit card data, and other assets.


Societal Cyber Crimes:

These are severe crimes like cyber terrorism, which pose a societal threat.

 

Major Categories of Cybercrime

The most common forms of cybercrime in Pakistan include:

 

1. Phishing and Scams 

2. Identity Theft 

3. Ransom ware Attacks 

4. Hacking and Misuse of Computer Networks 

5. Internet Fraud 

6. Cyberbullying 

7. Cyber stalking 

8. Software Piracy 

9. Social Media Fraud 

10. Online Drug Trafficking 

11. Electronic Money Laundering 

12. Cyber Extortion 

13. Intellectual Property Infringement 

14. Online Recruitment Fraud 

 

How Do Cyber Crime Complaints Work?

In Pakistan, you can report cybercrime through various methods. Upon submission, each complaint is assigned a tracking number, allowing you to monitor its progress. Complaints filed in person are processed immediately, while those submitted via email may take up to 8-10 days for registration.

 

How to Register Your Cyber Crime Complaint

If you are a victim of cybercrime, here are the steps to file a complaint:

 

1. Online Form:

Visit www.nr3c.gov.pk/creport.php to fill out the online complaint form.


2. Email:

Write an application detailing the incident, including your credentials (Name, CNIC, Address, and Contact No.), and email it to helpdesk@nr3c.gov.pk.


3. Mail:

Send a hard-copy application with the necessary details to: 

Director NR3C-FIA, National Police Foundation Building, 2nd Floor, G-10/4, Mauve Area, Islamabad, Pakistan.


4. In-Person:

Visit any regional NR3C office to submit a complaint directly.

 


Filing a Complaint on FIA Online Form or Email


Submitting a complaint with the FIA’s Cyber Crime Wing is straightforward and can be done without visiting an office. Here’s a quick guide:


  1. Simply write down your application (in plain English or Urdu), narrate your complete problem, provide as much evidence and details as you can, and send it to the FIA National Response Center for Cyber Crimes (NR3C). Address this application to the Director of Cyber Crimes, FIA Headquarters, Islamabad. Write down your issue with complete details.

  2. If you want to register a complaint through an online form, Visit the National Response Centre for Cyber Crime (NR3C) website: www.nr3c.gov.pk/. Click on Complaint on the top menu bar. You will be directed to the FIA Complaint Registration website: fia.gov.pk/complaints dept. Fill out the online form with the required information.

  3. Click “Submit Complaint” to register your complaint.

  4. Once you file a complaint, the FIA’s Cyber Crime Wing will investigate the complaint matter which may include forensic analysis of digital devices, tracing their online activities and potentially contacting suspects or witnesses.

 

 

Necessary Complaint Details

When filing a cybercrime complaint, include the following information:

 

- Your Full Name

- Father’s Name

- Address / City

- CNIC Number

- Gender

- Contact Information

- Occupation

- Cybercrime Category

- Detailed incident description with evidence, if available

 

How to Track Your Cyber Crime Complaint

You can email them at helpdesk@nr3c.gov.pk or contact them at 051-9106384, 051-9106690, 051-9106691, or 1991 for any queries or to track your cyber-crime complaint. If you email them, expect a reply within 24 hours or if you send it via fax, it might take up to 7 days to receive a response by mail. They will give you a tracking number so you can check your complaint’s status later on. After registering your complaint, verification will be carried out in 12-14 days while an investigation authority has 90 days to finalize your complaint. So, as per the Pakistani rules, action on your complaint will be taken within these 90 days of inquiry.

 

Conclusion

Cybercrime is a serious offense under Pakistani law, with penalties that include fines, imprisonment, and even significant sentences based on the crime's severity. If you or someone you know has been affected by cybercrime, our experienced team at Alam & Alam can provide expert legal assistance to guide you through the complaint process and help protect your rights.

 

Call Alam & Alam Legal and Financial Consultants today to schedule an appointment so we can discuss your case and provide you with guidance.


A & A has provided reliable, trustworthy, and expert legal assistance to individuals, corporations, and firms for the last twelve years. Contact us today to receive a consult and discuss your legal or financial concerns.


Telephone: +92-51-2355777, +92-332-5233523, +92-344-5555588

Email: contact@AlamConsultants.com


Disclaimer:

The information provided in this blog is not a replacement for legal advice. It is an informative article that can give you an overview of your legal issue. Contact Alam & Alam Legal and Financial Consultants today for more detailed expert advice.



About the Author

 

This article is written by Nadia Zaman, Advocate at Alam & Alam, specializing in Family Law, Cyber Crime, and Intellectual Property. With a wealth of knowledge in these areas, Nadia provides clear and effective legal guidance to help individuals and organizations address complex legal challenges.

 

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